Shipping Policy

Free Shipping

Five Pawns offers FREE domestic shipping to all 50 states. For international shipping, all orders over $150 ship FREE.

Order Processing

All orders placed before 1:00 pm PDT ship the same day and orders placed after 1:00 pm will ship the next business day. If your order is placed over the weekend (Friday after 1:00 pm through Sunday), or on a Holiday, your order will be shipped the next business day.

Delivery Times

All Five Pawns domestic orders sent via free shipping are shipped either U.S. Postal Service (USPS) Priority Mail or USPS First Class.

USPS Priority Mail is usually delivered within 2-4 days of being shipped. Please note that USPS shipping times are not guaranteed due to variability within USPS itself.

Shipping Messages

If you receive the message "No shipping rates available for your area," this means that we currently do not ship to the address or location you have provided. If this is an international order and you are receiving this message, there may be restrictions on sending products to your country. Please contact our Customer Support Team for additional information.

International Orders

All international orders are shipped via USPS or FedEx. International shipping delivery times are not guaranteed. Due to the large number of international shipping locations, we cannot provide estimates on delivery times.

Customers are responsible for all customs, duty fees, and taxes when importing products into their country. In certain cases, packages may get held up in customs, never delivered, or confiscated. Five Pawns considers all international orders final once they leave our facility. We apologize for the inconvenience but international customers assume all shipping risk.

Damaged Or Missing Products/Order

If you receive your order and there is product damage, broken bottles, wrong flavors, incorrect nicotine levels, etc., please take a picture of the products immediately and e-mail them along with a brief description of the problem to our Customer Support Team. They will assist you in resolving the problem.

If you have any questions, please contact our Customer Support Team at customerservice@fivepawns.com